MessageTemplate

The MessageTemplate resource allows you to manage AWS Wisdom MessageTemplates that help in creating structured messages for various channels. This resource facilitates the configuration and customization of message templates used in customer service scenarios.

Minimal Example

Create a basic message template with required properties and a common optional property.

import AWS from "alchemy/aws/control";

const messageTemplate = await AWS.Wisdom.MessageTemplate("customerInquiryTemplate", {
  Name: "Customer Inquiry",
  KnowledgeBaseArn: "arn:aws:wisdom:us-east-1:123456789012:knowledge-base/knowledge-base-id",
  ChannelSubtype: "Email",
  Content: {
    type: "text/plain",
    value: "Thank you for reaching out! We will get back to you shortly."
  },
  Description: "Template for customer inquiry responses"
});

Advanced Configuration

Configure a message template with additional attributes such as grouping configuration and default attributes.

const advancedMessageTemplate = await AWS.Wisdom.MessageTemplate("technicalSupportTemplate", {
  Name: "Technical Support",
  KnowledgeBaseArn: "arn:aws:wisdom:us-east-1:123456789012:knowledge-base/knowledge-base-id",
  ChannelSubtype: "Chat",
  Content: {
    type: "text/html",
    value: "<p>Our technical support team is here to help you!</p>"
  },
  GroupingConfiguration: {
    GroupBy: "issueType"
  },
  DefaultAttributes: {
    urgency: "high",
    priority: "immediate"
  }
});

Custom Messaging for Different Languages

Create a message template for a specific language to cater to international customers.

const multilingualTemplate = await AWS.Wisdom.MessageTemplate("spanishResponseTemplate", {
  Name: "Respuesta en Español",
  KnowledgeBaseArn: "arn:aws:wisdom:us-east-1:123456789012:knowledge-base/knowledge-base-id",
  ChannelSubtype: "SMS",
  Language: "es",
  Content: {
    type: "text/plain",
    value: "Gracias por contactarnos. Estamos aquí para ayudar."
  }
});

Tagging for Resource Management

Create a message template with tags for better organization and management.

const taggedMessageTemplate = await AWS.Wisdom.MessageTemplate("salesFollowUpTemplate", {
  Name: "Sales Follow-Up",
  KnowledgeBaseArn: "arn:aws:wisdom:us-east-1:123456789012:knowledge-base/knowledge-base-id",
  ChannelSubtype: "Email",
  Content: {
    type: "text/plain",
    value: "We appreciate your interest in our products. Do you have any questions?"
  },
  Tags: [
    { Key: "Department", Value: "Sales" },
    { Key: "Purpose", Value: "Follow-Up" }
  ]
});